Mbijackpot Privacy Policy — User Information Protection
Updated: January 2026
Information We Collect from Users
Mbijackpot collects several categories of information when you register and use our platform. As a user, you have the right to understand what types of information are collected, and we are committed to being transparent about this.
Account information including your full name, email address, phone number, date of birth, and encrypted password provided during registration. This information is required to create and manage your account on the mbijackpot platform.
Device and browser information that we collect automatically includes device type, operating system, browser type, IP address, time zone, and screen resolution. This data is used to optimise your platform experience and identify technical issues.
Payment information includes bank name, account number (partially masked), and transaction records in MYR (RM). We do not store credit or debit card details directly — all transactions are processed through third-party payment processors that comply with established security standards.
Usage data includes pages visited, session duration, games played, bet amounts, and in-platform activity records. This data helps us understand usage patterns and improve service quality.
How We Use the Information We Collect
All information collected by mbijackpot is used for clear and legitimate purposes. We do not use user data for purposes unrelated to platform operations without your consent.
Your information is used for the following purposes:
- Creating, verifying, and managing your user account on the mbijackpot platform.
- Processing deposits and withdrawals in MYR via FPX, Touch 'n Go eWallet, and other local payment methods.
- Sending important notifications related to your account, transactions, and service updates.
- Detecting and preventing fraud, multi-account usage, and activities that violate our terms of service.
- Improving platform performance, user interface, and overall experience.
- Comply with applicable legal and regulatory requirements.
- Provide effective customer support whenever you reach out to our team.
We do not use your information for third-party marketing without your explicit consent.
Cookies & Browsing Activity Tracking
Mbijackpot uses cookies and similar tracking technologies to enhance the user experience and ensure the platform runs smoothly. Cookies are small text files stored on your device by your web browser when you visit our platform.
We use several types of cookies:
- Essential cookies — required for core platform functions such as login authentication and session security. Without these cookies, the platform will not function properly.
- Performance cookies — collects information on how users interact with the platform, such as most-visited pages and page load times.
- Functional cookies — stores your preferences such as language, display settings, and login details for a more convenient experience.
You can manage or delete cookies through your browser settings. Please note that removing essential cookies may affect platform functionality and require you to log in again each time you access mbijackpot.
Data Storage, Security, and Third-Party Sharing
How We Protect Your Data
Mbijackpot employs appropriate technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. All data transmitted between your device and our servers is secured with SSL encryption. Passwords are stored in hashed form and cannot be decrypted by anyone, including our own staff.
User data is stored on servers protected by strict access controls. Retention periods are determined by operational needs and legal compliance requirements. When data is no longer needed, it is deleted or anonymised in accordance with established procedures.
Third-Party Sharing
Mbijackpot does not sell, rent, or trade users' personal information to third parties for marketing purposes. However, we may share necessary information with the following parties under certain circumstances:
- Payment processors used to handle FPX and eWallet transactions — information shared is limited strictly to what is required to process each transaction.
- Technical service providers such as server hosts and analytics services that support platform operations — all bound by strict confidentiality agreements.
- Law enforcement authorities or regulatory bodies where we are required to do so under applicable law.
User Rights and How to Contact Us
Right to Access, Correction, and Deletion
As an mbijackpot user, you have the following rights regarding your personal information:
- Right to access — you may request a copy of the personal information we hold about you.
- Right to correction — you can update or correct any inaccurate information via your account settings or by contacting our customer support team.
- Right to deletion — you may request the deletion of your account and personal data, subject to applicable legal and financial record-keeping requirements.
- Right to object — you may object to the processing of your data for specific purposes, to the extent permitted by law.
Privacy Policy Changes
Mbijackpot reserves the right to update this Privacy Policy from time to time. Any significant changes will be communicated via in-platform notifications or email to registered users. The date of the latest update is shown at the top of this page. Continued use of the platform after changes are published constitutes acceptance of the revised policy.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact the mbijackpot support team by email at [email protected]. You may also visit the FAQ for answers to common questions about privacy and account security.
Questions About Your Privacy?
Our team is here to help. Reach us via customer support or browse our FAQ page to learn more about how we protect your data.